FAQ's

Do you ship outside of the United States?

Yes, we do ship outside of the United States.  Shipping charges will be applied when checking out of our store.  Pricing may change, but here are the current shipping charges:

Find out more about our shipping charges on the following page:  Shipping Information

 

I'm deployed overseas and have an APO address, how do I order?

We can ship to APO addresses with no issues.  Simply ensure you include your APO shipping address and we will get it shipped to you.  Charges will be charged based on the USA based shipping outlined in the link above.

 

How long will my order take to arrive?

Shipping speeds depend on alot of factors.  We have a generalized overview of shipping speeds on our Shipping Information page.

 

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You "the customer" are responsible for these fees. These duties are paid to appropriate customs agency by you in the country for which you live.

 

What tracking options are there?

All orders that are delivered within the United States by USPS have full tracking available. You can track your orders by using the tracking number we will send to you via email after we have shipped your order. This is the link where you can track your products.  

NOTE:  For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.

 

If I choose the FedEx shipping rate in checkout, do I get the order faster?

Yes, you will. All FedEx orders are automatically bumped to the top of our fulfillment queue to assure best possible fulfillment time.

 

Does FedEx ship to PO Boxes?

Not really, they don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not return a FedEx shipping rate if an address of US based PO box is entered.  Military APO based orders will mainly be shipped through USPS.

 

How do I return/exchange items I purchased?

Not really, they don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not return a FedEx shipping rate if an address of US based PO box is entered.  Military APO based orders will mainly be shipped through USPS.

 

How do I get involved with Battle Buddy Apparel?

Simply send us an email:  business@battlebuddyapparel.com

 

Do you need help designing shirts, selling products or expanding the business?

We are always looking for people interested in helping us develop the long term strategy of Battle Buddy Apparel and supporting the various charities that we promote throughout the year.  If you are interested in getting involved simply send us an email to: business@battlebuddyapprel.com

 

How do I request a shirt be designed to support a charity I believe in?

We are always looking to devote time in creating specialized shirts to sell with proceeds going into charity.  If you are interested in us creating a shirt and providing the proceeds to a charity please send us an email to:  business@battlebuddyapparel.com

Do you have a size chart for all your shirts?


S M L XL 2XL 3XL
Chest 18 20 22 24 26 28
Sleeve Length from Center Back 15 3/4 17 18 1/4 19 1/2 20 3/4 21 3/4
Body Length at Back 27 28 29 30 32 33

Chest

Measured across the chest one inch below armhole when laid flat.

Sleeve Length from Center Back

Start at center of neck and measure down shoulder, down sleeve to hem.

Body Length at Back

Measured from high point of shoulder from the back.



 

Are your products eco-friendly?

All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

 

Do you offer organic t-shirts?

Yes, we do offer them.  To request an organic T-Shirt of the design you like, simply use the Contact Us feature at the bottom of the site and let us know which design (use link) you would like an organic T-Shirt for and we will get it added for you. 

 

What if my product was damaged in the mail?

We ask for a photo of the damaged goods and we'll then gladly send a replacement, on us.  Send the photo and description of damage to sales@battlebuddyapparel.com

Questions, comments, or concerns? Do not hesitate to contact us!

What's the best way to stay informed about new Ranger Up products, specials, and events?

Add your e-mail to the sign up at the bottom of the homepage!

How can I pay Ranger Up?

We do our best to be as flexible with payment options as possible. We accept payment by Visa, Mastercard, Discover Card, and American Express, as well as PayPal. If you don't have a credit card, please contact customerservice@rangerup.com and we'll do everything we can to work something out.

Do you ship orders outside of the United States?

Currently, we ship to the USA, Australia, Austria, Belgium, Cayman Islands, Denmark, Finland, France, Germany, Greenland, Guam, Iceland, Ireland, Israel, Korea, Republic of, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, Virgin Islands (British), Virgin Islands (U.S.)and APO addresses. If you live outside the U.S. and do not have an APO address, please contact us at customerservice@rangerup.com and we’ll do our best to help you.

I’m deployed overseas and have an APO address, how do I order?

The only difference between APO orders and any other order is that APO customers MUST USE USPS for shipping. For security reasons it is extremely difficult to ship anything to APOs from any other shipping source. We apologize if this is an inconvenience.

How long will my order take to arrive?

It depends on your shipping method. We offer UPS Ground Freight (5-7 days), UPS 2nd Day (2 days), and US Postal Service (7-14 days). APO orders must ship USPS and arrival times vary greatly by location and the whims of the government.

How do I Return/Exchange items?

Unworn, unwashed clothing can be returned for a full refund (NOT INCLUDING SHIPPING)within 45 days of receiving the product. Mail products to Ranger Up Returns/Exchanges 923 E. Trinity Ave, Suite H, Durham, NC 27704. Email customerservice@rangerup.com for questions regarding returns. Please include a written note (ideally on the packing slip) with what actions you'd like us to take. We'll fix the problem and ship the replacement!

I design shirts, sell stuff, market stuff, license stuff, juggle chainsaws, etc., can I work with you?

Yes – we are always looking for talented people with fresh ideas. Please send an e-mail inquiry to business@rangerup.com.

I am a retailer and am interested in selling your products. How do I get them?

Please send all inquiries to business@rangerup.com. We will get back to you quickly.

Are you guys racist, uneducated jerks?

No – although we don’t lose a lot of sleep wondering whether people like us, we at Ranger Up want to make it very clear that we have served with men and women of all races and religions and respect anyone who has served honorably in the U.S. Armed Forces, as well as all the hard-working patriotic folks who support them. We do, however, hate terrorists and anyone who supports them or through an apathetic lack of action allows them to exist. It’s really that simple. If you don’t buy that, please continue to send hate mail. The dumber you are, the better chance you have to end up in our Douche of the Week Hate Mail Area!

Do you guys think you’ve been there and done that?

No – we’ve been some places and done some things, but we’re not remotely trying to pretend we’re the toughest dudes around. We’re not even close and we respect the men and women who are out there getting it done every day. This is why we love to hear from you, so we know what is going on and can design shirts that you believe in. You’ve been there. You’ve done that. We just want to provide the cool t-shirt that reminds you that you have.

Why do you guys hate college?

We don't hate college. We don't hate college kids. We went to college. We hate spoiled assholes that believe everything their professor told them and then try to force it down your throat as if your service was a bad thing or you don't completely understand the complexity of the situation you were involved in while deployed.

What size should I buy?

Men’s shirts run pretty standard sizes if they are not MMA shirts. Our MMA line run with an athletic cut, so they are a bit more snug, but not skin tight. Women’s shirts run a little more snug. Most women's shirts have a size chart attached. - See more at: http://www.rangerup.com/faq.html#sthash.IVf4JMJH.dpuf

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